FREQUENTLY ASKED QUESTIONS
Q: Meal times
A: Coffee is served to early risers on the outside deck, from 6.30 am to 7 am.
Breakfast is served in the restaurant dining room from 7 am to 9.30 am, at the
buffet on the outside deck from 7 am to 10 am or in cabins from 7.30 am to 10 am
- in this case, breakfast is to be ordered from the deck attendant. Meals are
served in two sittings. Lunch is served at 12 noon and at 1.30 pm in the
restaurant dining room and from 12 noon to 1.45 pm at the buffet on the outside
deck. Dinner is served at 7 pm and 9 pm in the restaurant dining room. Special
diets can also be catered for, but must be requested when booking the cruise.
The above times may vary depending on the ports of call and excursions
A: Conforming with global standards, smoking is permitted in areas specifically
indicated throughout the fleet. In general smoking is not permitted in any food
service areas, medical centres, child-care areas, corridors or elevator foyers,
areas wehre guests are assembled in groups, public toilets or in bars directly
near areas where food is served. Smoking in all cabins is highly discouraged and
because of specific and proven risk of fire, smoking on all cabin balconies is
not permitted at any time. Smoking is permitted in several designated bars on
each ship and on one side of the principal outer pool deck areas, where ashtrays
A: Clothing, cosmetics, perfumes, jewellery, films, photographic equipment,
glasses and sun creams can all be bought from the onboard boutiques.
Furthermore, international items can be purchased from the duty free shops.
A: Leisure wear is recommended for life onboard ship and for the excursions. For
the gala evenings and parties, we recommend black tie for men and eveningwear
for women. It is a good idea to bring a pullover or shawl to protect against the
differences in temperatures between air-conditioned areas and the outside.
Simple clothing is recommended where excursions include visits to holy places
(i.e. no shorts, Bermudas, vests, etc.).
Q: Sun beds
A: Sun beds are available to passengers, free of charge without the need to
book. Passengers are invited not to leave their personal belongings on sun beds
during extended periods of absence. Beach towels are also available near the
pools, and these are to be returned after use. Alternatively, beach towels can
be ordered from your cabin attendant.
Q: Program for the day
A: A detailed program of the next day's activities, designed to keep passengers
informed about the events and entertainment offered by MSC staff, will be
delivered to the cabins every evening.
Q: Daily newssheet
A: An extract of the main news, taken from Italian and European dailies, will be
published daily. Copies of this newssheet can be requested from the Information
Q: Free pastime activities onboard
A: During the cruise, tournaments - including bridge, canasta, table tennis,
tennis, volley ball, shuffle board and pool games - will be arranged, as well as
song contests, treasure hunts, quizzes, fancy-dress balls and beauty contests.
Q: Various services
A: Medical Facility: Medical assistance is offered by doctors and nurses
exclusively when at sea. The services of the onboard doctor are paid for by
cruise passengers on the basis of the tariffs published by the Medical
Association of Genoa. The services of the photographer, hairdresser, barber,
beauty salon, sauna and masseur, as well as the laundry and ironing service, are
also chargeable to the passenger. Post Office: post can be handed in to the
Information Office, which will stamp and forward it via the company's local
agents, charging the service to the passenger. Radio and telecommunications: the
onboard radio station operates 24 hours a day, but closes when in port.
Telephone calls can be made via the INMARSAT station (+390687120483) in Rome or
directly by using the numbers that appear in the table. All cabins are fitted
with alternating electrical current as follows 110/220V. Current adaptors are
available on request from the Information Office.
Q: Safe deposit service
A: The company declines all responsibility for the loss or theft of valuables or
precious items stored in the cabin or the passenger's luggage, or left
unattended. Passengers can use the safety deposit boxes available in the
Information Office and in some of the ships' cabins.
Q: Wi-Fi connection
A: A Wi-Fi card is available and enables wireless Internet connection in certain
areas of the ship displaying the sign "MSC Hot Spot Wi-Fi Area". All you need is
a prepaid MSC Wi-Fi card that will enable your laptop to access the service.
Configuration and Activation: Your MSC Wi-Fi card is already active and ready
for use. All you have to do is reach the designated areas and open your browser.
The system automatically connects you to the MSC Wi-Fi portal. Insert your
Username and Password (provided on paper) and bob's your uncle!!! Remember, you
can buy the card from the Information Office. The service is made possible by
means of a shared bandwidth satellite connection. For this reason, the service
may be slower during peak usage times. Any unused credit cannot be refunded, and
the card will be automatically cancelled at the end of the cruise.
Q: Currency on board
A: For your convenience we have created a 'cashless society' on board which
means that you sign for your drinks and bar purchases. At the end of the cruise
and itemised bill may be settled with Visa or Mastercard credit cards.
Passengers without credit cards must deposit a minimum amount of cash per
Passenger, or the equivalent, with the cashier on day 1 of the Cruise. This
amount must be replenished during the cruise when expenses exceed the deposit.
If all the deposit is not used then the balance will be returned with the bill.
Facilities are available on board to purchase local currencies or change
travellers cheques (commission charges apply) for use ashore. IMPORTANT NOTE:
All accounts are settled the morning before the Cruise finishes. Thereafter
passengers will need to pay for any drinks or items of a personal nature in
cash. Passengers are advised to ensure that they have sufficient cash to pay for
these during the last day.
Q: Service Charges
A: SERVICE CHARGE MSC will automatically charge a modest service charge which
will be billed to the Guest's account. Payment will only be requested at the end
of the cruise and will depend on the number of days services were actually
provided. Service charges serve the purpose of maintaining the highest quality
standards of service to the passengers.