TravelShop Turkey, winner of the BID Century International Quality ERA Award
TravelShop Turkey, winner of the BID Century International Quality ERA Award:
Murtaza Kalender received the Century International Quality ERA Award in the Gold Category at the BID Quality Convention 2014 in Geneva. Read more >>>
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HOP ON HOP OFF BUSES FAQ



1. How does the Travel Shop Turkey bus compare to travelling alone?

2. Hop on hop off buses options

3. How much time will be our tickets valid?

4. How can I book my tour?

5. How do I get a voucher after the booking?

6. Travel Insurance

7. Can we get any discount?

8. Can we book in advance of travel?

9. What’s included?

9.1 Tour transfers

9.2 Airport transfers

10. Distances between main cities

11. How do I recognise my bus?

12. Luggage

13. Can I start and stop anywhere on the route?

14. Can we join the tour at any location?

15. If I miss my booked bus, is there any penalty?

16. Can I change my departure dates?

17. What’s the accommodation like?

17.1 Check in and check out

18. How do I let you know where I want to be picked up?

19. I’m travelling by myself – will I be lonely?

20. What are the dates of the Travel Shop Turkey Buses operating season?

21. How much money will I need to budget?

22. What other activities can I do along the way?

23. If I do not book any excursion, what should I do until the excursion finishes?

24. May I bring my children with me?

25. How can my family get in touch with me in case of emergency?

26. Do you have fast entry tickets for Turkey’s top museums?

27. Do you offer handicapped services?

28. Are there any age limits?

29. Passports & Visas

30. Personal belongings

31. Travel Prohibitions

32. Dietary requirements

33. Marketing purpose

34. Tipping

35. Complaints

36. Turkish laws

37. Responsibilities / Consumer Disclosure Notice


HOP ON HOP OFF BUSES
Seat your own itineray and have the time of your life!
Do you want to see a large amount of Turkey on a flexible and independent travel?

The hop-on hop-off system arount Turkey allows you to be flexible and independent, while ensuring that your transportation is simple and safe. We have choosen 12 different best touristic destinations in Turkey such as Istanbul, Gallipoli, Canakkale, Troy, Pergamon, Kusadasi, Ephesus, Pamukkale, Antalya, Konya, Cappadocia and Ankara.

You will find over 100 different activities at these destinations. You will enjoy their history, culture, nature, sea and sand, adventure, Turkish cuisine, wine taste and you will have the opportunity for shopping at the local markets. You choose where you want to get off the bus, what to do there, and how long you want to stay to enjoy the best of the wonderful Turkey, hotels, tours and activities en route! Simply hop-off where you want to and hop on to continue your tour.

We pick you up at hotel or meeting point, get you to your next destination, and make sure you have a great time in between. With Hop on Hop off buses you do not need to use any other form of transport to explore Turkey.

Turkey features many different attractions such as peaceful harbours, calm gardens, golden sandy beaches and lively clubs and frantic bars, is also the great place for leisure and sports. Turkey is located between two different continents: Europe and Asia. Thats why Turkey is a good place to start your holidays around Europe and Asia. Turkey also has an lucky Agean and Mediterranean climate, not for nothing it is assumed that you can find the four seasons at once.

Our travel style may be independent but a bit of planning and advice is always useful when preparing for your trip abroad. Here are a few tips and frecuently questions to make sure you choose the pass that's right for you.

- Surf the net for ideas on cities you want to visit and things you want to do. Work out your trip. Remember, our passes are valid for an entire season.

- Register in our website, get a password and start planning your tailored made trip. Reserve your seats and accommodation online with no booking fees. You can contact our staff for any questions via email, skype or telephone.

Email: headoffice@travelshopturkey.com, Skype: travelshopturkey6

Telephone: 009 0549 540 5402

- You can even start making friends before you leave home. Join our facebook site, get some advices and share your comments with other people. You can meet colleagues who are on the coach of your trip and search for a partner room.

1. How does the Travel Shop Turkey bus compare to travelling alone?
We provide high-quality, door-to-door service, a great travelling experience, private bus for our groups and all the support and information you need. You also save money: even assuming that buses are running, and that they go to every city that we do, the cumulative costs of travelling by public transport would be much higher than our rates. Remember we also have English speaking guide on board.

All of the buses we use are luxury air conditioned buses. Most of them have Tv, freezer available and our luxury Mercedes Sprinter has internet and mini bar. All of the buses used intercity are very clean, comfortable and safe. You will witness a lot of interesting and beautiful views during the journey. For long bus journeys, we give a small break every 2,5 hours to relax. Our best transportation for such an exciting experience!

BUS CAPACITY FACILITIES
BUS NAME Seats
in bus
Max.
people
A/C Fridge TV Internet Minibar,
Tea & Coffee
Luggage
space
Mercedes Vito 8 5    
Volkswagen Caravelle 8 5    
Mercedes Sprinter 14 10    
Volkswagen Crafter 14 10    
Deluxe Mercedes Sprinter 10 8
Prestij Mini Bus 27 22    
Turkuaz Bus 31 26    
Luxury Bus 32 29    
Luxury VIP Bus 46 40    
Luxury Big Bus 54 50    

We will allocate the bus according to the availability and the number of pax requested.

Please keep in mind our bus luggage restriction. We need to leave some free seats in case the clients bring large luggage.


2. Hop on hop off buses options
We have 3 different hop on hop off bus passes. Choose the best one according to your preferences:

- Book a Full Package: Tour guide, Transportation, Sightseeing Tours and Hotel Accommodation with our best hotel recommendations.

- Book with Tour Guide, Transportation and Sightseeing Tours including entrance fees to museums. Make your own hotel choice.

- Book with Tour Guide and Transportation: Door to door service with English speaking guide. Make your own hotel choice and optional tours.

3. How much time will be our tickets valid?
Tickets are valid until the end of the season. When getting a booking it will be valid for one season, so you can use it when it is better for you according to your preferences.

4. How can I book my tour?
Simple and fast! Just 4 steps and your booking will be ready:

- Step 1: Register on our website and get a password and login number.

- Step 2: When you have purchased one of Travel Shop Turkey passes, please click on the large green button and select your desired departure dates.
All stages included in your pass having a yellow background. Without a pass, please use the "book now" button. You can do this all at once from home, or where ever and when ever you like. The earlier, the better.

- Step 3: When you have selected your departure dates, your bus number and date will be displayed here on your dashboard below the stages banner, at pending status in red color.
Next to your departure date you'll see a small calendar icon. If necessary, you can change your dates at any time you wish until 5:00pm of the previous day of departure.

- Step 4: A TravelShop tour consultant will review your submission and confirm your departure date. Confirmed status is displayed in green color.

However, the booking system will not allow you to select departure dates in fully booked buses, the review and confirmation of our tour consultant will be simply a double-check.

5. How do I get a voucher after the booking?
Everything is handled in electronic format, so your tour voucher and confirmations will be sent to you via e-mail prior to the tour start date by our staff.

6. Travel Insurance
We recommend that you purchase travel insurance for the same reason that you have house and car insurance - to protect you, your loved ones, your possessions and your travel investment. If you or your family have unexpected health problems, experience flight delays or have possessions stolen during your vacation, you will be covered for costs.

7. Can we get any discount?
Discounted are available for advance purchases made online or by telephone. If you are a group of 6 or more people, please contact us and we will inform you about the reduced rates.

8. Can we book in advance of travel?
You can always book your tour in advance. In case you are booking a tour for next year, Travel Shop Turkey keeps the same prices without change. To guarantee your seat, book your tour in advance. We would recommend doing this some months prior the tour start date. You can also turn up without a booking and if there's space you're welcome onboard but we can't guarantee the bus won't be full.

9.What’s included?
We provide door-to-door transportation to the most attractive cities in Turkey, pick-up from most major hotels and meeting points in the cities, coordinate accommodation, answer travel questions. In Turkey it is difficult to find English speakers, but Travel Shop Turkey provides you a professional English guide who will assist you during your whole trip. Also, if you book with us a private tour, you can request a different language. Accommodation, tour transfers, airport transfers and entrances fees are included in our tours as detailed below.

9.1 Tour transfers
We arrange transportation from all destinations in Turkey. Departure time of Hop on Hop off buses depends on the itinerary to be covered on any particular day, but are usually between 8:00 am and 9:00 am. We will also drop you off at the hotel at the end of the tours. Tours usually finish from 5:00 pm to 7:00 pm depending on the tour and the traffic.

9.2 Airport transfers
Transfers from and to the airport mentioned in itineraries are included in our Hop on Hop off service. If your international flight is delayed, Travel Shop Turkey staff will wait for you for a maximum of 2 hours. After this time, if you notify us of the expected delay we will arrange a transfer for you. Otherwise you will need to arrange your own transfer to your hotel.

Travel Shop Turkey will deliver you to the airport a minimum of 1 hour before your domestic flight departure time, or 2 hours before your international flight departure time.

If at your arrival you do not see any of our staff waiting for you, you should register your name at the information desk and TravelShop Turkey will cover the cost of transportation until your hotel. Please note that people who uses other alternative services without prior registration at the information desk will not be covered by us.

10. Distances between main cities
Please find the distances and hours between cities in the table below. Take in consideration that timings can be changeable depending on the traffic on the way the day of the tour.

Distances Kilometres Miles Hours
Istanbul - Gallipoli 315 195 4
Canakkale - Troy 30 18 0.5
Troy - Bergamon 200 124 3
Bergamon - Kusadasi 190 118 2.5
Kusadasi - Ephesus 25 16 0.5
Kusadasi - Pamukkale 185 114 3
Pamukkale - Antalya 245 152 3.5
Antalya - Konya 300 186 4.5
Konya - Cappadocia 225 139 3.5
Cappadocia - Ankara 270 167 3.5
Ankara - Istanbul 450 279 5


11. How do I recognise my bus?
Every bus has a number on the front and the name of the guide and driver. If you have booked a whole tour, you will always have the same driver and guide, so it will be almost impossible to get lost or confused. In case you use more than one bus you can recocgnise our bus logos and also we will provide you the bus number, guide and driver names.

12. Luggage
On our Hop on Hop off buses the space for luggage is limited so each passenger is permitted to take one piece of luggage only (suitcase or garment bag) per person. In addition, all passengers on coach tours receive a handy carry-on bag, which may be stowed under your seat or overhead in the coach.

13. Can I start and stop anywhere on the route?
Yes, you can. You can book your tickets by phone, online or in our closest local agency. When you get the reservation, just show your voucher to the guide when you get on the bus. You can also change your route, stay longer at any stop, and join again at any city. We’re happy to give you information and recommendation about many turistic destinations arount Turkey such as Istanbul, Gallipoli, Troy, Pergamon, Kusadasi, Ephesus, Pamukkale, Antalya, Konya, Cappadocia, Ankara and so on. We can also make bus connections to Bodrum, Marmaris and Fethiye. If you request any other destination, please contact us.

14. Can we join the tour at any location?
Yes, you can. To be sure you have available buses and avoid the waiting, we strongly recommend to book your tour and confirm them before the tour start date. Please take in consideration that we will get your booking according to the availability.

15. If I miss my booked bus, is there any penalty?
In case you have a booking and during the tour you do not came on time, taking the next bus available, you will pay one extra day including hotel accommodation.

16. Can I change my departure dates?
Travel Shop Turkey buses allows you to make changes to your itinerary any time you desire, so you can enjoy each destination to the fullest. If you decide to stay in any location longer than expected, you can take the next bus available. In case the bus you want to take is fully booked then we will provide you another bus. If this second bus is also fully booked then you will have to wait until the next bus available. Please inform us about any change as soon as you know it.

17. What’s the accommodation like?
Travel Shop Turkey provides 3, 4 , 5 star and Boutique hotels included in our prices. We dont work with the hotel below 3 stars. You can choose the hotel categories whichever you want. We can manage single, double and triple rooms depending on the number of pax and according to availability.

In some parts of Turkey there are peculiar hotel. For example there are cave hotels in Cappadocia, boutique hotels in Urfa and Mardin and treehouses in Safranbolu and Amasya. The open buffet breakfast is included in all hotels. Travel Shop Turkey recommends to take 4 or 5 star hotels due to the small difference price with 3 star ones and higher quality of the services.

All of them are high-quality hotels that we trust and support. Along the way, you can stay anywhere you choose. We aim to seek out the best accommodation in each location. You can also book your own hotel.

17.1 Check in and check out
You may check into rooms between noon and 1:00 pm, depending on the hotel. If hotel rooms are available then we can help you to check in early, if not we have to wait till 2:00pm. You may use this time to take a walk, have a snack or do a little exploring. Generally check out must be before 12 pm.

18. How do I let you know where I want to be picked up?
If you have booked one of our tours including accommodation, we will pick you up at the hotel for your trip. If on the contrary, you have booked your own hotel, call us on 0090 549 540 5402, or send us an email with your hotel details (hotel phone number and room number) to be able to pick you up. In any case, the guide will inform you about every pick up point and meeting point during your tour. In case you are lost during the journey, you can always contact the telephone given adove, which is working 24 hours.

Please keep in mind that your hotel must be in a specific location to be picked up from Hop On Hop Off buses:

Istanbul: City Center. Taksim, Sultanamet and Old City Çanakkale: Eceabat, City Center and Güzelyalı.

Kusadasi: City Center and Ladies Beach Pamukkale: City Center Antalya: Lara Beach and Old City Cappadocia: Goreme, Urgup, Avanos, Uchisar and Ayvalık Koyu

19. I’m travelling by myself – will I be lonely?
Travelers on Hop on Hop off buses tend to be pretty friendly, open people, and that friendships form quickly. That said, if you want to stray away and do your own thing, you’re never forced to stay with the group but in case you want to share your experience with other lonely traveler you can find easily in the tours.
The hotels and activities are a great place to meet people and since everyone has the freedom to change their departure dates, you might find a new travel partner and link up with them during your trip.

Our Travel Shop Turkey buses service is a good opportunity to forget your daily routine and get to know new people to spend a wonderful holidays in great company.

20. What are the dates of the Travel Shop Turkey Buses operating season?
Our buses are running three times a week in summer season, from March to October and once a week in winter time, from October to March.

21. How much money will I need to budget?
You can plan your trip however you want, on any budget. In any case, you can plan your trip from a minimum of 70€ per day including accommodation, food and excursions. In terms of things to do along the way, museums fee are included in our prices.

22. What other activities can I do along the way?
We arrange a variety of optional tours around Turkey. If they are not included in your tour, you can always book them contacting us. Please have a look of some of them in the table below.

ISTANBUL KUSADASI
Bosphorus Dinner Cruise
Daily Turkish Bath Kusadasi

1001 Nights Dinner Show
Daily Turkish Night Kusadasi
Whirling Dervishes Show
Ephesus Skydiving
Dolmabahce Palace Tour
Daily Boat Cruise Kusadasi
Miniaturk Museum Istanbul
Daily Horse Safari Kusadasi

Cooking Tour Istanbul
Daily Jeep Safari Kusadasi
Princes Island Cruise
Daily Quad Safari Kusadasi
Daily Scuba Diving Kusadasi

CAPPADOCIA ANTALYA
Hot Air Balloning Cappadocia Daily Aspendos Perge Side
Turkish Bath Cappadocia Daily Demre Myra Kekova
Daily Turkish Night Show Daily Boat Cruise Antalya
Daily Whirling Dervishes Daily Jeep Safari Antalya
Daily Ihlara Valley Tour
Daily Quad Safari Antalya
Daily Red Valley- Rose Valley- Pigeon Valley- Kaymakli Underground City Tour
Daily Paint Ball Tour Antalya
Daily Scuba Diving Antalya

PAMUKKALE Daily White Water Rafting
Hot Air Ballooning

23. If I do not book any excursion, what should I do until the excursion finishes?
In case you have not booked an excursion and the rest of the group did, the tour guide will inform you about many places with restaurants, shops and conditioned areas to relax and enjoy your free time. After this, you will meet with the rest of the group at the meeting point provided by the guide.

24. May I bring my children with me?
Yes you can bring your children for the tours. You will find activities for them in some of our locations.

25. How can my family get in touch with me in case of emergency?
When you book any of our tours, we will provide you our emergency numbers and also our guide and bus phone number, so you can give this numbers to your family and they can contact you during the tour. They can also call us to our 24 hours woking number 0090 549 540 5402 or email us to headoffice@travelshopturkey.com

26. Do you have fast entry tickets for Turkey’s top museums?
If you have booked in advance, you will get your tickets and avoid the huge lines to visit the museums and other attractions, so your fast entry is guaranteed.

27. Do you offer handicapped services?
Travel Shop Turkey provides private services for handicapped people under prior request with additional cost. Please contact our staff for the arrangement.

28. Are there any age limits?
There is no age limits to join our Travel Shop Turkey buses. If you are younger than 18 years old, we will need a letter permission from your parents or you will have to travel accompanied by an adult.

29. Passports & Visas
You are responsible for ensuring that you have all the necessary travel documents and that they are valid and effective. You will need a current passport that is valid for at least 6 months and the necessary visa documentation.

TravelShop Turkey will provide invitation letters to obtain any of these visas for those who have booked and paid a deposit. The cost of visas is not included in your tour package. Check your local embassy and the information below for visa procedures.

For up to date Turkey visa information from the Turkish Ministry of Foreign Affairs follow this link.http://www.mfa.gov.tr/visa-information-for-foreigners.en.mfa
Citizens of most countries can obtain a visa at the border. For up to date border information from the Turkish Ministry of Foreign Affairs follow this link.http://www.mfa.gov.tr/visa-fees-at-border-gates-for-2010.en.mfa

At Istanbul airport (IST) you can get your visa at the visa counter on your left just before the passport control area. Passport control will send you back to the visa section if you do not have a valid visa. It's a good idea to have the correct money in the correct currency for your visa.

As of April 17, 2013, electronic visa (e-Visa) replaces “sticker visa” which was issued at the border crossings. Applicants just need to log on to the following link, provide the requested information, (after the application is approved) make online payment and download their e-Visa.http://www.evisa.gov

30. Personal belongings
Personal items including jewellery, money, valuable documents and other personal belongings are the responsibility of each individual. It is our recommendation that customers use their hotel safebox or facilities provided at the Guest Relations Desk. TravelShop Turkey is not responsible for the loss of any personal belongings that are not committed to the Guest Relation Desk or not kept in the safebox. Travel insurance is professionally advised to travellers for unpredictable incidents.

Before starting the tour you will be issued with suitcase tags. It is important that your personal details are filled in completely to ensure your personal luggage is correctly delivered to your accommodation. Please keep your hand luggage and hand bags with you at check-in for emergency needs.

31. Travel Prohibitions
Passengers will be prohibited from travelling in the event of pregnancy in advance of 27 weeks or more in accordance with the terms of their own safety and their own health. Travel may be permitted in the instance where sufficient medical documentation is provided till 24- 26 weeks of the pregnancy.

32. Dietary requirements
Special dietary requirements of passengers are catered for in the menu including vegetarian, diabetic, children menus and dairy-free. For meal requests, please confirm with TravelShop Turkey at least 2 weeks before your tour start date.

33. Marketing purpose
Pictures and videos of the tours can be used by Travel Shop Turkey for promotion of our services or other marketing purposes. Travel Shop Turkey maintains the right to use them without prior consultation. Clients also have the right to refuse the use of their images if they do not these to be published.

34. Tipping
As you know, around the world you do not have to pay tips if you are not happy with the service, but sepecially in Turkey, tipping is a cultural fact. People who give you good service expect a tip.
Our company will always give you quality service, but we do not include tips in our package prices. Normally, tour guide tips are 2 euro per person per day while driver tips are 1 euro per person per day. This will vary according to the quality of their service, so it will be up to customer to decide on the given amount. Remember this is not an obligatory service, but rather a part of the Turkish culture.

35. Complaints
If you have any feedback or problems about any of our service, prior, during or after the tour, please inform our TravelShop Turkey staff. We will try to fix the problem immediately. We pride ourselves on our service and will follow up with those who complained to be sure they are fully satisfied. We take feedback seriously as we believe this helps us to improve our services and make our company more professional and expert.

36. Turkish laws
At all times during the tours, clients must respect Turkish laws. TravelShop Turkey will not be responseble for any clients committing illegal acts. Please remember that smoking rules apply in all restaurants, clubs or closed spaces. Some of these places provide an open area for smokers.

37. Responsibilities / Consumer Disclosure Notice
TravelShop Turkey, and/or its agents act only as an agent for the hotels, airlines, bus companies, ship lines, owners or contractors providing accommodation, transportation or other services. Receipts and contracts issued by TravelShop Turkey are subject to all tariffs, terms and conditions under which any accommodations, transportation and any other service whatsoever are provided by such hotels, airlines bus companies, railroads, ship lines, or owners or contractors or by any person in their employ. By acceptance of tour membership, receipts, contracts and tickets, the tour member agrees that TravelShop Turkey, and/or its agents assume no liability for any loss, injury or damage to a person, property, or otherwise any connection with any accommodations, transportation, or other service, resulting directly or indirectly from any acts of Nature, danger, incident at sea, fire, breakdown of machinery or equipment, acts of government or other authorities, de jure or de facto, wars, whether declared or not, hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemics, quarantines, medical or custom regulations, defaults, delays, or cancellations of or changes to itinerary or schedules, or from any causes beyond TravelShop Turkey's control or for loss damage resulting from insufficient, improperly, issued passports, visas or other documents, and that TravelShop Turkey Murtis Tour and/or its agents assume no liability for any additional expenses, or liability sustained or incurred by the tour member as a result of any foreign causes.

TravelShop Turkey is neither responsible for nor liable for defaults of those persons / companies not directly under control of TravelShop Turkey.


HOP ON HOP OFF BUS TOURS IN TURKEY CONTENTS / AVAILABLE TOURS:
GUARANTEED DEPARTURE TOURS BY BUS AND AIRPLANE IN TURKEY CONTENTS / AVAILABLE TOURS:
 
 
Association of Turkish Travel Agencies  Member of American Society of Travel Agents  World Religious Travel Association  Ecotourism Society  Adventure Travel Trade Association  European Tour Operators Association
 
TravelShop Turkey offers the best and the most efficient tours throughout Turkey, whilst maintaining quality of service, quality of life and value for money. When you book your tour with us, you have our TravelShop guarantee that no promise will be broken, every aspect has been taken into account for your enjoyment and all the hard work is done on your behalf. We are friendly, extremely knowledgeable and available 24/7. Enjoy your holiday with TravelShop Turkey! All you need to do is book with us and we will take care of all your travel needs!
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